Legal notices and general terms and conditions of use and sale

Version: 12/01/2026

The Ma Petite Vie website is operated by Ma petite vie, a simplified joint-stock company, with a capital of €5,000, registered with the Lille Trade and Companies Register under number 895 091 098 (SIRET: 89509109800023) and having its registered office at:
9 BOULEVARD DU COMTE DE MONTALEMBERT
59650 VILLENEUVE-D'ASCQ.

VAT number: FR93895091098

Email: contact@mapetitevie.fr

APE Code: 4791B

Editorial Manager: Marie-Lou Pihen and Clémence Demeestere

Host: Shopify Inc.
151 O’Connor Street
Ground floor
Ottawa, Ontario K2P 2L8
Canada

Website: http://www.mapetitevie.fr

These General Terms of Use and Sale (hereinafter the “General Terms”) are concluded between Ma petite vie and any User and/or Client.

The Client declares that they are of legal age and have the capacity to enter into these terms.

 

Article – 1 Definitions

“Client” or “You” refers to the natural person placing an order on the Site or the App for private, non-commercial use.

“Content” refers to all photographs, images, and other content uploaded by the Client to the Platform.

“Intellectual Property Rights” refers to all copyrights, trademarks, designs, patents (including patent applications), whether registered or not, trade secrets, manufacturing secrets, or know-how, database rights, software rights, or any other intellectual property rights or similar rights existing worldwide, and any application relating to such rights, as well as the right to apply for the registration of such rights.

“Platform” refers to the Site.

“Site” refers to the Ma Petite Vie website accessible at www.mapetitevie.com.

“User” or “You” refers to any person using the Platform, whether or not they have created an account on it.

Article – 2 Preamble

These General Terms govern (i) the use of the Platform by Users, and (ii) the online ordering and payment for Content printing services on physical media offered by Ma petite vie on the Platform (hereinafter the “Services”). The precise characteristics of the Services are described on the Platform and are those selected by the Client when placing their order.

Article – 3 Terms of Use

3.1. Site. To access the Site and benefit from the Services, you must have Internet access.

The Platform is an evolving service. Ma Petite Vie reserves the right, without prior notice or compensation, to temporarily or permanently close the Platform to perform updates, modifications, or improvements, without this list being exhaustive.

Article – 4 Code of Conduct

4.1. Your commitments regarding the use of the Platform. By using the Platform, you agree to (I) not use the Platform for unlawful purposes; (II) not use the Platform in a way that could interrupt, damage, harm Ma Petite Vie, or make the Site less efficient; (III) not transfer files containing viruses, Trojan horses, or any other harmful computer program; (IV) not access or attempt to access another User's account or circumvent or attempt to circumvent the security measures of the Platform; and/or (v) not use the Platform in a manner that would harm the reputation, name, or image of Ma petite vie.

4.2. Your commitments regarding Content uploaded to the Platform. You are responsible for the Content you upload to the Platform and you guarantee that it:

• does not constitute an apology for crimes against humanity, incitement to commit acts of terrorism, incitement to racial hatred, hatred towards persons based on their sex, sexual orientation or identity or disability, incitement to violence, particularly against women, child pornography, infringements of human dignity, threats, persecution, harassment, and generally any dangerous or illegal activity;
• does not contain sexually explicit, obscene, or shocking images or language;
• does not infringe individual rights (is not defamatory, libelous, abusive, or offensive) or privacy (including image rights) of third parties;
• does not violate intellectual property rights or any other proprietary rights of third parties;
• is not contrary to public order and morality and does not infringe applicable laws and regulations.

Ma Petite Vie does not monitor the Content you upload to the Platform but reserves the right to remove such Content from the Platform and not to fulfill an order containing any Content that is clearly unlawful or contrary to the rules established above. Ma petite vie may also, at its discretion and without prior notice, deactivate your account and/or report any unlawful behavior to the competent administrative and judicial authorities.

Article – 5 Account Creation

Your login information (account creation with email address + password) is personal to you, and you will be solely responsible for the use of the Services made through your account.
You agree to (I) not communicate your login information allowing access to the Platform to third parties; (II) immediately inform Ma Petite Vie in case of unauthorized use of your account or any other security breach.

If your account is inactive for more than three (3) years, Ma Petite Vie may, 10 days after sending an email, (I) delete all elements, including the content of ordered projects (birth announcements and name posters).
Nevertheless, Ma Petite Vie does not guarantee the saving of Content through the Platform and all other elements stored on your account during this period. It is your responsibility to take all reasonable measures to preserve Content, created albums, other elements stored on your account and to back them up to avoid any loss.
Indeed, each creation (personalized poster, birth announcement, etc.) made via the platform, but not ordered, is stored on the website only for a period of six months (period extended by six months if present in the customer's cart). Ma Petite Vie may remove all elements, including the content of unfinalized projects (personalized poster, birth announcement, etc.) stored on your account through the Platform. In such cases, opening the project will extend its storage for the next six months.

Article – 6 Order

All orders are placed online on the Site.

First, you will need to select (I) the medium on which you wish to print the Content, (II) a "template" or "format" from those offered by Ma Petite Vie, as well as (III) the Content you wish to print.

You can import Content to the Platform via (I) your device.

Once the selection is made, you can verify the subscribed services, their price, and conditions. You can modify them at any time until you accept these General Terms.

Once your order conditions have been verified, you must (I) fill in mandatory information in the order form, such as your last name, first name, email, and address, (II) choose a delivery option (with associated delivery costs), (III) a payment method, and (IV) if applicable, the applicable promotional code (only one promotional code can be entered and applied per order).

A summary of your order will then be displayed, which you can check again. You will then be asked to accept, by checking the box provided for this purpose, these General Terms, and then proceed to payment.

Once payment is validated, a confirmation email will be sent to you, and the order will be considered placed. The confirmation email will contain the details of the reserved Services, as well as the delivery cost.

Article – 7 Price of Services and Payment Terms

5.1 Price. Prices are stated all taxes included (TTC) in Euros. The applicable prices are those indicated on the Platform on the date of order confirmation. Delivery costs are indicated before order validation and are invoiced in addition.

5.2 Payment. Payment will be made directly online using a secure payment method. Available payment methods are displayed on the Platform. If you have already paid for your order and, exceptionally, we cannot deliver it, we will refund you as soon as possible and in any case within five (5) days following receipt of payment.

Article – 8 Right of Withdrawal

The Client does not benefit from a right of withdrawal. Indeed, in accordance with Article L.221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of goods made to the consumer's specifications or clearly personalized.

Article – 9 Delivery

Products can be delivered in France, Europe, and Canada depending on the delivery method you have selected. If the product is delivered outside the European Union, it may be subject to customs duties and any taxes that are imposed when the package reaches its destination. These customs duties and taxes are your responsibility. Ma Petite Vie is not obliged to check and inform you of applicable customs duties and taxes. To find out, you are responsible for inquiring with the competent authorities of the country of delivery.

Delivery times are indicated (I) on the product description sheet, (II) in your order summary, and (III) in your order confirmation email.

You can track the processing of your order via your account.

In the residual case where an event beyond our control (a force majeure event, as defined by the Civil Code) affects the scheduled delivery date, we will notify you of the new scheduled delivery date for your order as soon as possible. Nothing in this article affects your legal rights to cancel the contract.

In the absence of the recipient or a person able to take possession of the ordered product(s) at the time of delivery, depending on the chosen delivery method, the carrier may leave a delivery notice at the indicated delivery address, inviting you to collect the product(s).

Risks related to the ordered product are transferred to you when you, or a third party designated by you, other than our carrier, take possession of the product.

If we cannot deliver the ordered product by the date stated in your order confirmation email, you will have the option to cancel the contract by registered letter with acknowledgment of receipt or by email, using the contact details indicated in Article 11 of these General Terms, provided that you have expressly asked us by registered letter with acknowledgment of receipt or by email to make the delivery within a reasonable time, and we have failed to deliver within the allotted time. The contract will be considered canceled on the date we receive your cancellation request, unless the delivery of the ordered product has occurred in the meantime.

If you have chosen a specific delivery option with a guaranteed delivery date, if this delivery date is an essential condition of the conclusion of the contract and if the product is not delivered on the chosen delivery date, you have the right to cancel your contract immediately. You must inform us of your decision using the same means as those indicated in the paragraph above.

In the event that your order is returned to us for various reasons, the retention period for your order is one year from the date of its receipt. After this period, in the absence of a claim from you, we reserve the right to destroy your order.

Article – 10 Returns – Commercial Warranty

At the time of delivery, we ask you to promptly check if the product(s) are complete and meet your expectations. In case of dissatisfaction, you are asked to inform Ma petite vie as soon as possible by email to the following address: contact@mapetitevie.com, attaching a photograph explicitly showing the problem and specifying:

• your name
• your order number
• the reason for your dissatisfaction
• your phone number.

If we decide, at our discretion, to positively respond to this claim, we will either deliver a new copy of the product to you at our expense, or provide you with a voucher of equivalent value to the product initially ordered, to be used on the Platform.

If it is impossible to identify the problem via the photograph sent by the Client, we reserve the right to request a return by mail of all or part of the order (shipping costs will be reimbursed by Ma Petite Vie in the form of a voucher to be used on the Platform).

Please note that this commercial warranty is offered in addition to the legal guarantees below.

Article – 11 Legal Guarantees

Legal Warranty Rights

Ma Petite Vie is responsible for any lack of conformity of the goods in accordance with articles L. 217-4 et seq. of the Consumer Code, as well as for any hidden defects relating to the goods in accordance with articles 1641 et seq. of the Civil Code.

The commercial warranty, as described in Article 10, applies without prejudice to your legal rights as described in this article.

Warranty of conformity:

In accordance with the provisions of Articles L.217-4 et seq. of the Consumer Code, the seller delivers goods that conform to the contract and is liable for any lack of conformity existing at the time of delivery. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation when the latter was carried out under its responsibility or was included in the contract.

In accordance with Article L. 217-5 of the Consumer Code, the goods conform to the contract if:
1° They are fit for the use ordinarily expected of goods of the same type and, where applicable:
– they correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model;
– they show the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer, or their representative, particularly in advertising or labeling;
2° Or if they have the characteristics defined by mutual agreement between the parties or are fit for any special purpose sought by the buyer, made known to the seller, and which the latter has accepted.

In accordance with Article L. 217-12 of the Consumer Code, action resulting from a lack of conformity is time-barred after two years from the delivery of the goods.

In case of a lack of conformity, within 2 years following the delivery of the Product, you have the right to request that Ma Petite Vie:
(a) repair the lack of conformity of the purchased goods or replace them free of charge, in accordance with Article L. 217-9 of the Consumer Code; or
(b) reduce the price appropriately, or terminate the contract, in accordance with Article L. 217-10 of the Consumer Code.
However, we may choose not to proceed according to your choice if this choice entails a cost that is clearly disproportionate compared to the other option, taking into account the value of the goods or the significance of the defect.
For a period of 24 months following the delivery of the goods, you are exempt from providing proof of the existence of the lack of conformity.
Warranty against hidden defects:

You can also exercise the warranty against hidden defects as defined by Article 1641 of the Civil Code.

In accordance with Article 1641 of the Civil Code, the seller is bound by the warranty against hidden defects of the sold item that render it unfit for the use for which it was intended, or that so diminish this use that the buyer would not have acquired it, or would have given a lower price for it, had they known about them.
In this case, you can choose between rescission of the sale or a reduction in the selling price in accordance with Article 1644 of the Civil Code.

In accordance with Article 1648, paragraph 1 of the Civil Code, the action resulting from redhibitory defects must be brought by the buyer within two years from the discovery of the defect.

Article – 12 Customer Service – Complaint

Any request or complaint must be addressed to Ma petite vie, either:

• By email to: contact@mapetitevie.fr
• Via the Platform, by referring to the "Contact" section.

By mail, at 87 rue du Fontenoy, 59100 Roubaix

Article – 13 Reissue

We strive to keep your Content and your orders for as long as your account is active, and then for three years after your last login to your account. During this period, you will have the option to order a copy of a product already delivered.
In addition, we keep your ongoing printing projects (e.g., album project) for six months from the last time they were opened. This storage time is extended by six months if your project is in your customer cart.

During this period, you will have the possibility to finalize an order left pending.

Ma Petite Vie offers no guarantee in case of deletion, defect, or modification of the storage quality of any Content you upload to the Platform. You are therefore advised not to use the Platform as the sole means of storing your Content.

Article – 14 Intellectual Property

12.1. Ma Petite Vie’s Intellectual Property Rights. The trademarks, logos, graphics, designs, album templates, photographs, information, data, trade names, or service names appearing on the Platform constitute Ma Petite Vie’s Intellectual Property Rights and are its exclusive property.

These General Terms and Conditions do not grant the Customer any rights to Ma Petite Vie’s Intellectual Property Rights.

Any reproduction or representation of said Intellectual Property Rights, whether total or partial, for any reason whatsoever and on any medium whatsoever, is subject to the prior written authorization of Ma Petite Vie. Any use not in conformity with these conditions will expose the Customer to legal action by Ma Petite Vie.

12.2. Customer’s Intellectual Property Rights. To enable Ma Petite Vie to provide the Services offered, you grant Ma Petite Vie, free of charge, the right to store and reproduce on the chosen physical medium, the Content you have uploaded to the Platform.

Furthermore, you authorize Ma Petite Vie to use, free of charge, all or part of the Content stored in your user account for the purpose of sending personalized promotions to you, in printed or digital format, for a period of three years after your last login to your account.

You guarantee (i) that you hold all rights to the Content you upload to the Platform and (ii) that you have obtained all necessary authorizations to use this Content within the Platform, including to reproduce, modify, and share it. Thus, you guarantee that (i) you do not violate any intellectual property rights, privacy rights, image rights, or any other third-party rights, and (ii) you do not violate any contractual stipulations binding you or any legal or regulatory provisions. In particular, if the Content contains the image of a minor (or protected adult), you guarantee that you have obtained the prior authorization of the holders of parental authority or legal guardians to use and reproduce this image.

Article – 15 Personal Data

For more information on the collection, processing of your data, and your rights, please refer to our Privacy Policy.

Article – 16 Liability

Ma Petite Vie’s liability can only be sought in the event of fault, negligence, or breach of its legal or contractual obligations that has caused you direct damage.

You are responsible for all activity carried out on your account. Ma Petite Vie cannot be held responsible (except in case of fault or negligence) for fraudulent use of your account caused by the loss of your login data or any other damage, whatever its nature, resulting from misuse or incident related to the use of a computer or any medium allowing internet access.

Ma Petite Vie may offer you services published by partners via hypertext links (including clickable advertising elements, banners, buttons, etc.) placed in the various sections of the Platform. These links lead to third-party sites, commercial or otherwise. The services they provide access to, which are independent of Ma Petite Vie’s services, are offered by these partners, advertisers, or third-party service publishers and are under their sole responsibility.

In general, Ma Petite Vie cannot be held responsible for the content, offers, information, or transactions carried out on the services accessible via links on the Platform.

Furthermore, the Platform is normally accessible 24/7. However, Ma Petite Vie cannot be held responsible for discontinuities of the Platform and its services, whether voluntary or involuntary.

Article – 17 Force Majeure

Ma Petite Vie cannot be held responsible if the breach of its obligations, under these General Terms and Conditions, or the non-delivery or delay in performance of the Services results from a case of force majeure, as defined in Article 1218 of the Civil Code.

Ma Petite Vie will notify the Client of the occurrence of a case of force majeure within eight (8) days of its occurrence. In the event that the suspension of Ma Petite Vie’s obligations is temporary, the performance of the obligation is simply suspended, unless the resulting delay justifies the termination of the contract. If the impediment is definitive, the contract will be terminated automatically, and the parties will be released from their obligations. Ma Petite Vie will then proceed with the refund of the order.

Article – 18 Insurance

Ma Petite Vie guarantees that it holds professional liability insurance with a reputable insurance company, for sufficient amounts for the provision of the Services.

Article – 19 General Provisions

19.1. Proof. Computerized records kept in Ma Petite Vie’s computer systems will be kept under appropriate and adequate security conditions and will constitute proof of communications, orders, and payments between the parties.

19.2. Severability. If certain stipulations of these General Terms and Conditions were declared totally or partially null or unenforceable by a competent court, the remaining stipulations or part of the stipulations would not be affected and would remain valid and enforceable (unless the invalidated stipulation was deemed by the competent court to be an essential obligation of Ma Petite Vie). In place of the unenforceable or null stipulations, the legal provisions will apply.

19.3. Waiver. The fact that Ma Petite Vie does not invoke one of the stipulations of these General Terms and Conditions cannot be interpreted as a waiver on its part to invoke it.

19.5. Modification of the General Terms and Conditions. Ma Petite Vie may modify these General Terms and Conditions at any time. The General Terms and Conditions applicable to your order will be those in force at the time of placing it.

19.6. Applicable Law and Competent Court. These General Terms and Conditions, their interpretation, termination, or any dispute relating to their execution are subject to French law. French courts have exclusive jurisdiction to hear any dispute arising from an order, the interpretation, execution, or termination of these General Terms and Conditions.

According to Article 34 of the "Informatique et Libertés" law, you have a right to access, modify, rectify, and delete data concerning you. You can exercise this right directly by contacting the publication director at the following email address: contact@mapetitevie.fr